Elliott Masie on Webinar No Shows

Webinar No Shows” was the headline in today’s Learning Trends newsletter from Elliott Masie of The Masie Center.  He called this a “dirty” secret of the learning world. According to Elliott, some organizations report no-show rates as high as 40 to 60% for a webinar.  The issue is so pervasive that many companies even book 40% fewer lines/licenses for an event.

Why the no shows? Elliott offered these factors:

  •  Life Gets Busy
  • People Watch Asynchronously
  • No Consequences
  • Value Against Time
  • No Clear Outcomes
  • Need Creative Designs

Is a no-show rate of 40%-60% typical in your organization? If so, do you know why? Any factors you’d like to share?

 

Tickling the Brain with Adam Rubin

Tickling the BrainI recently met Adam Rubin, Creative Manager of Groupon, at the WritersUA conference in Long Beach, CA. Adam delivered an amazing closing presentation entitled “Tickling the Brain: Sharing Ideas in Memorable Ways.” He’s got a website with the same name: Tickling the Brain.

Adam’s work experience is varied, including stints with Leo Burnett and David Copperfield, and interning on The Daily Show with Jon Stewart. He’s also an amateur magician and does improv comedy in Chicago. And, if that’s not enough, he’s written two children’s books—Those Darn Squirrels and Those Darn Squirrels and Cat Next Door. Does this guy ever sleep?

Adam’s a real character with a lot of great ideas. He presented a number of “brain tickling” visual examples and activities grouped into five categories:

  1. Surprise
  2. Contrast
  3. Tension
  4. Rhythm
  5. Style

His talk was funny, thought-provoking, in-your-face direct, candid, and insightful. He even got the F*** word into his talk! Have you ever heard that at a professional conference?

Be sure to check out Tickling the Brain; it’s definitely worth a look.

Prezi: The Zooming Presentation Editor

Prezi is being hailed (by some) as the next great app for creating meeting presentations (or prezis) live and on the web. For people who make their living in marketing communications and learning & development, it’s worth giving Prezi a test drive.

Unlike PowerPoint and its ilk, Prezi doesn’t involve creating discrete slides. Instead, it’s a Web-based “canvas.” Prezi users group their images, text, and video in various ways, and then zoom back and forth between topics during their talks. According to the website, once a presentation is downloaded, it works on any computer, even without Internet access. (I’ve not tested this claim.)

The Prezi Academy offers a step-by-step tutorial in using the product, as well as helpful hints on presenting and publishing. You can also browse popular prezis to see what others have created with the product.

Prezi offers free accounts, but a fee is required to work offline and to remove Prezi’s corporate branding. Prezi is also available for the iPad.

So, are marketing communications and learning & development professionals going to turn away from PowerPoint and flock to Prezi? Not likely in my opinion, but worthy of some exploration.

Recognizing the Value of User Assistance

WritersUA has been using the tagline of “Better UX through Better UA” for many years, perhaps since the late 1980s and early 1990s when they were known as WinHelp Writers. (It’s too long ago to trust my memory on this fact. Joe Welinske, president of WritersUA, could probably help me out.)

For the uninitiated, “UX” means “user experience” and “UA” means “user assistance.” What is user assistance? Wikipedia defines it as:

“a general term for guided assistance to a user of a software product. The phrase incorporates all forms of help available to a user. Assistance can also automatically perform procedures or step users through the procedure, depending on the question that the user asked. The term is broader than online help, and includes procedural and tutorial information.” (1)

I like the general Wikipedia definition especially the phrase “all forms of help available to a user.” Our best customers understand the benefits of making an investment in quality UA to improve their customers’ experience. They don’t want to overburden their technical/customer support teams; reduce the bottom line; or risk damage to the company’s reputation if their customers are not happy. Anyone who purchases electronics with technical documentation translated into Chinglish or Japanglish has experienced these frustrations first-hand.

In terms of TRA360, user assistance includes our technical documentation and learning & development practices. Let me know if can help YOU.

Notes

(1) http://en.wikipedia.org/wiki/User_Assistance

(2) Ibid.